Job Description
Are you looking for a rewarding career with weekend flexibility?
Phoenix Solutions Group is hosting a Hiring Event for Weekend Call Center Representatives in Las Vegas, NV and Georgia!
We are seeking dedicated individuals to join our elite customer service team. Whether you are an experienced agent or looking to start your career in the call center industry, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Flexible Schedule: Focus on your personal life with reliable weekend shifts.
- Career Growth: Opportunities for advancement within a global organization.
- Modern Environment: Work in a state-of-the-art facility with comprehensive training.
Responsibilities
- Handle inbound and outbound customer inquiries regarding products and services.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, cancellations, and account modifications accurately.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads to ensure high-quality service standards.
- Identify opportunities for upselling and cross-selling products.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Must be available to work weekends (Saturday and/or Sunday).
- Strong verbal communication skills and a professional phone voice.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to pass a background check and drug screening.