Job Description
Join Our Weekend Call Center Team in Oakland! Immediate Openings at Our Hiring Event!
We're seeking dynamic Weekend Call Center Specialists to deliver exceptional customer experiences for Oakland-based clients. This part-time role offers competitive pay, flexible scheduling, and growth opportunities in a fast-paced environment. Perfect for students, professionals seeking supplemental income, or career changers!
Why You'll Love Working With Us:
- 🎉 Hiring Event Bonus: $500 sign-on bonus for qualified candidates
- ⏰ Weekend Flexibility: Saturday/Sunday shifts with rotating schedules
- 🚀 Career Growth: Clear advancement paths to team lead/supervisor roles
- 💼 Modern Facility: Tech-enabled workspace in downtown Oakland
- 🎁 Perks Package: Paid training, performance incentives, and team events
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics: First Call Resolution, CSAT, and AHT targets
- Collaborate with team leads to improve service quality and workflows
- Participate in ongoing product training and process updates
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service/call center experience required
- Excellent verbal/written communication skills in English
- Proficient with Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 35+ WPM with strong attention to detail
- Flexible availability including weekends and some holidays
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening