Job Description
Join our elite customer service team as a Weekend Call Center Specialist in Washington DC! We're seeking energetic professionals to deliver exceptional support during high-demand weekend hours. Enjoy comprehensive paid training, competitive compensation, and a dynamic team environment. Perfect for career changers or those seeking weekend-only opportunities with growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team leads to improve service workflows
- Adhere to HIPAA/FERPA compliance protocols for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 98% accuracy
- Proficient with Windows OS and CRM software
- Available to work Saturday/Sunday shifts (6 AM - 6 PM)
- Positive attitude and resilience under pressure