Job Description
Immediate Start Available! Join Our Award-Winning Team in Tampa!
Customer Connect Solutions is urgently hiring passionate Local Customer Service Representatives to deliver exceptional experiences for our Tampa-based clients. If you thrive in dynamic environments and want to make an immediate impact, this is your opportunity! Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture.
Why Work With Us?
- Competitive hourly wages + performance bonuses
- Comprehensive health/dental/vision benefits
- Clear career advancement paths
- Modern downtown Tampa location with free parking
- Immediate onboarding – start within 48 hours!
Responsibilities
- Handle inbound/outbound calls and emails for Tampa-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product training and team workshops
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office suite
- Tampa Bay area residency preferred