Job Description
Join our award-winning customer service team in Charlotte! We're seeking Weekend Call Center Specialists with paid training and competitive pay. Enjoy flexible weekend schedules while delivering exceptional support to our clients. This role offers growth opportunities, comprehensive benefits, and a dynamic team environment. No experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun shifts available)
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to our Charlotte office