Job Description
We are hosting a special Weekend Shift Hiring Event in Raleigh, NC, to expand our top-tier customer service team. As a key player in our operations serving clients across the Ohio region, you will have the opportunity to work in a fast-paced, supportive environment that values your contribution.
Whether you are looking to start a new career or seeking a flexible schedule, our weekend shift offers competitive pay and excellent benefits. Join us this weekend and take the next step in your professional journey with a company that prioritizes employee growth and satisfaction.
Responsibilities
- Handle High-Volume Inquiries: Manage a steady stream of incoming calls and emails regarding billing, technical support, and general account information.
- Resolve Customer Issues: Utilize active listening and problem-solving skills to de-escalate situations and provide accurate resolutions.
- Document Interactions: Accurately log all customer details and transactions into the CRM system for future reference.
- Meet Performance Metrics: Adhere to call scripts and quality assurance standards to maintain a high Customer Satisfaction Score (CSAT).
- Team Collaboration: Communicate effectively with team leads and peers to ensure seamless operations during peak weekend hours.
Qualifications
- Education: High school diploma or GED required.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Communication: Exceptional verbal communication skills with a professional and empathetic tone.
- Technical Skills: Basic computer literacy and typing speed of 35+ WPM.
- Experience: Previous call center or customer service experience is preferred but not mandatory.
- Background Check: Must pass a criminal background check and drug screen.