Job Description
Join ConnectSphere Solutions' award-winning customer service team in sunny San Jose! We're seeking energetic Weekend Call Center Specialists to deliver exceptional support while enjoying a flexible schedule. As part of our growth initiative, we're hosting exclusive hiring events in Florida for career advancement opportunities. Benefit from comprehensive training, performance incentives, and a vibrant workplace culture. Apply today to launch your customer service career with a leader in the industry!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service efficiency
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work weekends and holidays
- Positive attitude with resilience under pressure