Job Description
Join ConnectCare Solutions' dynamic call center team in Wichita! We're seeking Weekend Shift Specialists to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. Our modern facility offers a supportive environment with growth opportunities into leadership roles. Perfect for students, parents, or professionals seeking weekend work-life balance!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding services, billing, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to work weekends (Sat/Sun 8am-8pm)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Wichita facility