Job Description
Join Columbus Support Services and kickstart your customer service career with our weekend chat support positions! We're seeking tech-savvy individuals to deliver exceptional digital assistance to our Ohio-based clients. This is your chance to build valuable skills in a flexible, remote-friendly role with immediate availability.
Why You'll Love Working With Us:
- Competitive hourly pay plus performance bonuses
- 100% remote weekend shifts (Sat/Sun 10am-6pm)
- Comprehensive paid training and certification
- Clear career advancement pathways
- Modern tech stack and supportive team culture
Responsibilities
- Resolve customer inquiries via live chat within SLA targets
- Document interactions accurately in CRM systems
- Escalate complex issues to senior support specialists
- Maintain product knowledge through ongoing training modules
- Contribute to process improvement initiatives
- Support multiple client accounts simultaneously
- Adhere to HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proven typing speed of 45+ WPM with 98% accuracy
- Familiarity with Zendesk/Intercom platforms
- Exceptional written communication skills
- Reliable high-speed internet connection
- Ability to work independently without supervision
- Immediate availability for weekend shifts