Job Description
Join TechConnect Solutions for an exclusive hiring event in North Carolina to fill our Weekend Chat Support positions in Fort Worth, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences via our digital platforms. This role offers competitive pay, flexible weekend schedules, and opportunities for career advancement.
Why Apply?
- Competitive hourly pay with weekend shift premiums
- Comprehensive paid training and certification
- Modern remote-friendly work environment
- Clear pathways to full-time and leadership roles
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Adhere to SLAs for response time and resolution metrics
- Identify trends to improve customer experience workflows
- Participate in weekend on-call rotations as scheduled
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or tech support experience
- Proficient in chat platforms (Zendesk, Intercom, etc.)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Weekend availability (Sat/Sun shifts)
- Basic troubleshooting knowledge for common tech issues