Job Description
Join our dynamic team at TechConnect Solutions as a Weekend Chat Support Agent! We're hosting an exclusive hiring event in San Antonio for motivated individuals ready to deliver exceptional customer service through digital channels. This role offers flexible weekend schedules with competitive pay and growth opportunities in a tech-forward environment.
As a key member of our support team, you'll resolve customer inquiries via live chat, troubleshoot technical issues, and maintain high satisfaction metrics. Perfect for students, night owls, or those seeking weekend work-life balance. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Respond to customer inquiries via live chat with 95%+ resolution rate
- Troubleshoot technical issues for software and hardware products
- Document interactions in CRM system with precise detail
- Collaborate with Tier 2 support for complex escalations
- Maintain positive customer satisfaction metrics above 4.5/5
- Adhere to SLA targets for response and resolution times
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in typing 40+ WPM with accuracy
- Experience with Zendesk or similar chat platforms
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home workspace