Job Description
Join our dynamic team as a Weekend Chat Support Specialist in sunny San Antonio! We're hosting a hiring event in Georgia to recruit top talent for our weekend shift positions. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture while providing exceptional customer support through our digital channels.
Why Work With Us?
• Competitive hourly rates + performance bonuses
• Weekend shift premiums (Saturdays/Sundays)
• Comprehensive training and career advancement
• Modern remote-friendly work environment
• Exclusive hiring event perks for Georgia applicants!
Responsibilities
- Deliver prompt, professional customer support via live chat and messaging platforms
- Resolve technical inquiries, billing issues, and product concerns
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Maintain high CSAT scores and response time targets
- Participate in weekend shift rotations (Sat/Sun)
- Contribute to continuous improvement of support workflows
Qualifications
- 1+ years in customer service or chat support role
- Exceptional written communication skills
- Proficiency with CRM software (Zendesk, Salesforce preferred)
- Strong problem-solving abilities under pressure
- Weekend availability (Saturday/Sunday shifts)
- High school diploma or equivalent
- Type 50+ WPM with 98% accuracy
- Experience in e-commerce or SaaS support (bonus)