Job Description
Join LocalConnect Solutions as a Weekend Chat Support Specialist and launch your customer service career with paid training! We're seeking friendly tech-savvy individuals to deliver exceptional support via our local chat platform during weekend shifts. No prior experience required – we provide comprehensive paid training to equip you with the tools for success. Enjoy a competitive hourly rate, flexible scheduling, and the opportunity to grow within our dynamic team while serving Jacksonville residents and businesses.
Responsibilities
- Provide real-time chat support to customers via our proprietary platform
- Resolve technical inquiries, billing questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex troubleshooting
- Maintain positive customer relationships during high-traffic weekend periods
- Adhere to security protocols for sensitive customer data
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills with professional tone
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking abilities
- Comfortable with weekend and holiday shifts (Fri-Sun)
- Basic computer proficiency and internet navigation skills
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown Jacksonville hub