Job Description
Join ConnectCare Solutions as a Full-Time Local Chat Support Specialist in Denver, CO! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support. This immediate-start opportunity offers a competitive salary, comprehensive benefits, and a collaborative work environment. Help our clients resolve technical inquiries, troubleshoot issues, and build lasting relationships—all while working remotely with local support teams. If you're a tech-savvy communicator ready to make an impact, apply today!
Responsibilities
- Provide real-time customer support via live chat for technical inquiries
- Resolve customer issues efficiently using troubleshooting methodologies
- Document all interactions in CRM systems with detailed notes
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training updates
- Monitor chat queues and maintain response time standards
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with live chat platforms (e.g., Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Must reside in Denver, CO area for local team alignment
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge