Job Description
Join our elite customer support team as a Weekend Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital experiences while enjoying flexible weekend schedules. Our comprehensive paid training program equips you with industry-leading tools and techniques to resolve inquiries efficiently. Work remotely from anywhere in the DC/NYC metro area with full benefits and growth opportunities into senior roles.
Why join us?
- Competitive hourly rates + performance bonuses
- 100% paid training (2 weeks)
- Health, dental, and vision coverage
- Clear advancement path to Team Lead
- Modern remote work infrastructure
Responsibilities
- Resolve customer inquiries via live chat within 90-second response SLA
- Document interactions using Zendesk and Salesforce CRM systems
- Collaborate with Tier 2 support for technical escalations
- Participate in bi-weekly training on product updates and soft skills
- Maintain CSAT scores above 95% through personalized solutions
- Contribute to knowledge base documentation
- Adhere to PCI compliance standards for payment-related queries
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat/voice)
- Proficiency in GSuite and CRM platforms
- Type 50+ WPM with 98% accuracy
- Available Saturdays and Sundays (6am-2pm or 2pm-10pm EST)
- US work authorization and reliable internet connection
- Experience with Zendesk or similar support tools
- Ability to multitask 4-5 concurrent chats