Job Description
Are you a dedicated individual looking for a rewarding career in customer support? ApexConnect Solutions is seeking a Weekend Chat Support Specialist in Columbus, OH. We pride ourselves on offering paid training and a supportive environment for new agents and experienced professionals alike.
As a Chat Support Specialist, you will be the voice of our brand, assisting customers through live chat channels. Your role will involve troubleshooting, answering FAQs, and ensuring every customer leaves satisfied with their experience.
What You'll Do:
- Engage with customers via live chat with a friendly and professional demeanor.
- Resolve customer issues and complaints using problem-solving skills.
- Utilize CRM tools to document interactions and track customer history.
- Collaborate with team leads to improve response times and customer satisfaction scores.
- Stay updated on product knowledge through ongoing training sessions.
What We're Looking For:
- High school diploma or equivalent.
- Reliable internet connection and a quiet workspace.
- Excellent written communication skills (typing speed of 35+ WPM).
- Availability to work weekends (Saturday & Sunday).
- A positive attitude and a willingness to learn.
Responsibilities
- Respond to incoming customer inquiries via live chat in a timely manner.
- Resolve customer issues and complaints using problem-solving skills.
- Maintain accurate records of all interactions in the company database.
- Follow scripts and guidelines to ensure consistent service quality.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required.
- Must be comfortable using a computer and internet browser.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and accuracy.