Job Description
Join our dynamic team at Urban Hospitality Group and transform your weekends into rewarding experiences! We're seeking passionate Weekend Customer Experience Specialists to deliver exceptional service in our vibrant Washington, DC locations. Enjoy flexible Saturday/Sunday shifts with no weekday commitments while earning competitive hourly rates and gaining valuable hospitality experience. Perfect for students, parents, and professionals seeking weekend-only work. Our inclusive culture offers growth opportunities and recognition for outstanding performance.
Responsibilities
- Deliver exceptional customer service during weekend shifts (Saturday/Sunday)
- Manage guest inquiries, reservations, and check-in/check-out processes
- Coordinate with cross-functional teams to ensure seamless operations
- Maintain pristine facility standards and safety protocols
- Resolve guest concerns with empathy and efficiency
- Process transactions and maintain accurate records
- Participate in weekend team briefings and training sessions
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work all weekend shifts (Saturdays & Sundays)
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced, high-energy environments
- Basic proficiency with reservation systems and POS technology
- Flexibility to adapt to changing operational needs
- Valid work authorization in the United States
- Positive attitude and commitment to teamwork