Job Description
Join our award-winning hospitality team in exclusive Malibu! Coastal Living Resorts seeks a Weekend Customer Experience Specialist to deliver premium service to high-end guests during peak weekend operations. This role combines concierge expertise with personalized guest engagement in our stunning oceanfront property. Enjoy competitive pay, flexible scheduling, and career advancement in California's premier hospitality destination.
Responsibilities
- Deliver exceptional guest experiences through personalized service and proactive problem-solving
- Manage weekend check-in/check-out processes for premium guest accommodations
- Coordinate with dining, spa, and activity teams to create seamless guest itineraries
- Handle high-volume weekend inquiries via phone, email, and in-person interactions
- Maintain detailed guest preference profiles for personalized service delivery
- Resolve escalated issues with discretion and professionalism
- Execute property promotions and weekend package offerings
Qualifications
- Minimum 2 years luxury hospitality or high-end customer service experience
- Availability for all weekend shifts (Saturday/Sunday) and holiday coverage
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Valid California driver's license with clean record
- Fluency in English; bilingual Spanish preferred
- Ability to work in fast-paced environment while maintaining composure
- Knowledge of Malibu attractions and local area highly valued