Job Description
Join our award-winning luxury hotel team in Sacramento! We're seeking enthusiastic Weekend Customer Experience Specialists to deliver exceptional service to our discerning guests. This is your opportunity to work in a vibrant downtown location with immediate start and competitive pay. Perfect for students, creatives, or career changers seeking weekend flexibility without compromising professional growth. Enjoy complimentary meals, employee discounts, and a supportive team environment.
Responsibilities
- Deliver personalized guest experiences across front desk, concierge, and valet services
- Manage check-in/check-out processes with precision and warmth
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and experiences to enhance guest satisfaction
- Maintain accurate records using our proprietary property management system
- Execute weekend event setups and VIP guest preparations
Qualifications
- Minimum 6 months hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, etc.)
- Flexible availability for weekends (Fri-Sun) and holidays
- Valid California driver's license with clean record
- Ability to stand/walk for extended periods and lift 25 lbs
- High school diploma or equivalent required
- Spanish fluency highly desirable