Job Description
Are you looking for a flexible weekend shift job in Seattle, WA? Apex Global Services is currently hiring an Entry Level Customer Experience Specialist to join our dedicated team. We understand the importance of work-life balance and offer a supportive environment where new talent can thrive without the pressure of a standard Monday-Friday schedule.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support during our peak weekend hours. This is an excellent opportunity for students, career changers, or anyone seeking a steady part-time income with the potential for career advancement.
Why Join Us?
- Competitive hourly wage ($18 - $22)
- Comprehensive training program
- Flexible scheduling options
- Growth opportunities within the company
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Resolve customer inquiries and troubleshoot basic technical issues efficiently.
- Manage a high volume of tickets while maintaining a professional and empathetic tone.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the weekday support team to ensure seamless service delivery.
- Stay informed about product updates and company policies to assist customers effectively.
- Identify opportunities to improve the customer experience and suggest process enhancements.
Qualifications
- High school diploma or equivalent required; Associate’s degree or relevant coursework is a plus.
- Strong written and verbal communication skills in English.
- Basic computer literacy and typing speed of 40+ words per minute.
- Reliable internet connection and a quiet workspace are essential.
- Ability to work weekends, including Saturdays and Sundays.
- No prior experience necessary; we provide on-the-job training.
- Must be self-motivated and able to work independently.