Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our busiest weekend operations. This flexible role offers the perfect opportunity to build hospitality skills while enjoying a work-life balance with weekend shifts only. Our modern downtown location provides a vibrant work environment with growth potential for dedicated team members.
Responsibilities
- Deliver outstanding customer service to weekend guests across all touchpoints
- Manage guest inquiries, reservations, and check-in/check-out processes
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain cleanliness and organization of public areas
- Process payments and manage POS systems accurately
- Resolve guest complaints with professionalism and empathy
- Support inventory management and restocking activities
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced weekend environment
- Basic computer literacy and POS system knowledge
- Flexibility to work weekends and holidays
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States