Job Description
Are you ready to join a team that values your time and offers flexibility?
Horizon Support Services is currently seeking dedicated and energetic individuals for Weekend Customer Service Roles in Columbus, OH. If you are looking for immediate hire opportunities with a schedule that works for you, this is the perfect role. We pride ourselves on a premium work environment where your contributions directly impact our customer satisfaction scores.
Why Choose Us?
- Flexible Schedule: Enjoy your weekdays free with our Saturday and Sunday shifts.
- Immediate Start: Onboarding begins immediately for qualified candidates.
- Growth Opportunities: Clear pathways for advancement within the organization.
Join us in delivering top-tier service to our clients while enjoying a balanced lifestyle.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Process orders, returns, and exchanges efficiently during peak weekend hours.
- Resolve complex customer issues with empathy and professional problem-solving skills.
- Document all customer interactions and feedback accurately in our CRM system.
- Maintain a professional and welcoming demeanor, ensuring a premium customer experience.
- Collaborate with the weekday support team to ensure seamless operations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or retail experience is a plus but not mandatory.
- Must be available to work Saturdays and Sundays consistently.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and manage multiple priorities.