Job Description
Join our dynamic team as a Weekend Customer Service Representative at ConnectCare Solutions! We're seeking passionate individuals to deliver exceptional support to our Milwaukee community during weekend shifts. This role offers flexible scheduling, competitive pay, and the opportunity to make a direct impact on customer satisfaction. Perfect for students, parents, or anyone seeking weekend work with growth potential.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive training program
- Health benefits for part-time employees
- Clear career advancement path
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process transactions and update customer records accurately
- Collaborate with support teams to resolve complex cases
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for call quality and resolution
- Participate in weekend hiring events and onboarding initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work independently in remote settings
- Strong problem-solving and conflict resolution abilities
- Flexible weekend availability (Sat/Sun shifts)
- Basic knowledge of Microsoft Office Suite