Job Description
Join ConnectLocal Solutions as a Weekend Customer Service Representative and become the voice of our vibrant Phoenix community! We're seeking passionate individuals to deliver exceptional support during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and the opportunity to make a real impact while working in our modern downtown Phoenix office. Perfect for students, parents, or anyone seeking weekend work-life balance in the Valley of the Sun.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed weekly performance metrics for resolution time and customer satisfaction
- Support weekend marketing campaigns with proactive customer outreach
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a major plus)
- Exceptional communication skills with neutral, clear pronunciation
- Ability to work independently while maintaining team collaboration
- Available Saturdays and Sundays (8-hour shifts between 6AM-10PM)
- Basic knowledge of Microsoft Office Suite