Job Description
Join Premier Connect Solutions for our exclusive weekend customer service hiring event! We're seeking passionate individuals to deliver exceptional support to our local Albuquerque community while enjoying a flexible weekend schedule. As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. This is your opportunity to launch a rewarding career in customer service with competitive pay and growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain performance metrics for quality and efficiency
- Participate in weekend team training and development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Sat/Sun shifts, 8am-6pm)
- Problem-solving mindset with attention to detail
- Spanish bilingual a plus but not required