Job Description
Join Baltimore Customer Connect as a Weekend Customer Service Representative and become the voice of our community! We're hosting a dynamic hiring event for dedicated professionals ready to deliver exceptional service during weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
- Attend mandatory training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office
- Weekend availability (Saturday/Sunday shifts)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Local Baltimore residency preferred