Job Description
Join CityConnect Solutions as a Weekend Customer Service Representative and become the voice of our Boston community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while enjoying competitive pay and comprehensive benefits. While this role is primarily based in Boston, we also offer remote opportunities for qualified candidates in the New York area. If you thrive in dynamic environments and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently and adapt to changing priorities
- Available to work weekends and holidays as required
- Experience with remote work setups is a plus