Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate individuals to deliver exceptional support to local customers. This part-time role offers flexible scheduling and immediate start for those ready to make a difference. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings/weekends (flexible shifts)
- Basic computer proficiency with MS Office
- Bilingual English/Spanish highly valued
- Positive attitude and customer-first mindset