Job Description
Join our award-winning customer service team as a Weekend Customer Service Representative in Denver! We're seeking dynamic individuals to deliver exceptional support during high-demand weekend hours while enjoying competitive pay and remote flexibility. This hybrid role combines in-office collaboration with work-from-home options, perfect for work-life balance.
As a key ambassador for our brand, you'll resolve complex inquiries, build lasting customer relationships, and contribute to our industry-leading satisfaction metrics. We offer comprehensive benefits including health insurance, retirement plans, and professional development opportunities.
Why choose Apex Solutions?
- Hyework model: 3 days in-office (Denver) + 2 remote days
- Weekend shift premiums + paid overtime
- Free parking downtown
- Career advancement into leadership roles
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun 8am-8pm)
- Resolve billing, technical, and account issues with first-contact resolution excellence
- Document interactions in CRM system while maintaining 95%+ accuracy
- Collaborate with weekend support team to escalate complex cases
- Meet/exceed KPIs for CSAT (90%+), AHT (under 4 min), and FCR (85%+)
- Participate in weekend team huddles and training sessions
Qualifications
- 2+ years customer service experience in B2C/B2B environments
- Proven ability to work independently in remote settings
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving skills with conflict resolution expertise
- Available to work rotating weekends including holidays
- Typing speed: 45+ WPM with 98% accuracy
- High-speed home internet connection for remote days