Job Description
Join Our Immediate Hire Hiring Event in San Jose, CA! ConnectPro Solutions is seeking energetic Call Center Representatives to join our award-winning team. We offer competitive pay, comprehensive benefits, and rapid career advancement. No experience required – we provide full paid training!
Why Work With Us?
- Immediate full-time positions with same-week start dates
- Performance-based bonuses and incentives
- Health, dental, and vision insurance after 30 days
- Tuition reimbursement program
- Modern, tech-forward work environment
Ready to Start Your Career Today? Attend our hiring event at 456 Tech Plaza Drive, San Jose, CA 95122. Bring your resume and photo ID – interviews conducted on the spot!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Collaborate with team members to optimize customer journeys
- Participate in ongoing product and process training
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (typing 30+ WPM)
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Reliable transportation to San Jose location
- Pass background/drug screening