Job Description
Join our award-winning customer service team in Las Vegas! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while working Saturday-Sunday shifts. This role offers competitive pay, comprehensive benefits, and opportunities for growth. Special hiring events in North Carolina will connect qualified candidates with our Las Vegas positions—relocation assistance available for out-of-state hires!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge through continuous training
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently in fast-paced environment
- High school diploma or equivalent required
- Flexibility to work weekends, holidays, and occasional overtime
- Willingness to relocate to Las Vegas for NC hiring event candidates
- Bilingual (Spanish) candidates strongly encouraged