Job Description
Join our dynamic team as a Weekend Customer Service Representative in Philadelphia! We're seeking energetic professionals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Help our clients resolve inquiries, build relationships, and drive satisfaction through every interaction. Grow your career with a company that values your voice and invests in your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams for complex problem resolution
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce/Zendesk)
- Weekend availability essential (Sat/Sun 8am-8pm)