Job Description
Join our award-winning customer support team as a Weekend Customer Service Representative! We're seeking passionate professionals to deliver exceptional remote support to California-based clients. Enjoy flexible weekend hours while making a real impact in your local community. Our competitive compensation package includes comprehensive training, career growth opportunities, and a vibrant remote work culture. If you thrive in dynamic environments and want to represent a company that values its employees, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues for California residents
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed knowledge of local service offerings and compliance standards
- Meet/exceed weekly performance metrics (CSAT, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, remote preferred
- Exceptional communication skills with neutral accent
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and multitasking abilities
- Reliable home office setup with high-speed internet
- Available Saturdays/Sundays, 8am-8pm PST
- CA residency required for local market knowledge