Job Description
Join our award-winning team as a Weekend Customer Service Representative at CityConnect Solutions! We're hosting an exclusive hiring event in San Diego for passionate individuals who thrive in fast-paced environments. Enjoy weekend flexibility while making a real impact on our community. Our competitive compensation package includes performance bonuses, paid training, and growth opportunities into leadership roles. Work in our modern downtown office with stunning harbor views and collaborate with a supportive team dedicated to excellence.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for local San Diego clients
- Resolve billing inquiries, service disruptions, and account issues with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in CRM systems with 99% accuracy
- Identify upsell opportunities to enhance customer satisfaction and retention
- Participate in weekend on-call rotations for critical issue resolution
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities with calm demeanor under pressure
- Availability to work Saturdays and Sundays (6 AM - 6 PM shifts)
- San Diego residency preferred for local market knowledge