Job Description
Join LocalConnect Solutions as a Weekend Customer Service Representative and become the face of our thriving community-focused business! We're seeking passionate individuals to deliver exceptional support to Arizona residents during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. If you thrive in dynamic environments and prioritize customer satisfaction, this role is your gateway to professional growth in Tucson's vibrant service sector.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Tucson-area customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain product knowledge for local service offerings
- Contribute to weekend team performance metrics
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work weekends (Sat/Sun) with occasional holidays
- Proficiency with CRM software and MS Office Suite
- Spanish bilingual preferred but not required
- Valid US work authorization