Job Description
Join our award-winning customer service team as a Weekend Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support to our valued clients during weekend shifts. This hybrid role combines in-office collaboration at our Kansas City hub with remote flexibility, offering a unique work-life balance while serving diverse communities across Missouri and Georgia.
As a cornerstone of our client experience, you'll resolve inquiries with empathy and efficiency, building lasting relationships while advancing your career in a supportive environment. Comprehensive training and growth opportunities ensure your success in this pivotal role.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels during weekend shifts (Sat-Sun)
- Resolve inquiries regarding products, services, and account management with first-contact resolution
- Document interactions accurately in CRM systems while maintaining compliance protocols
- Collaborate with cross-functional teams to address complex issues and process improvements
- Contribute to weekend team performance metrics including CSAT and resolution rates
- Support Georgia-based clients during extended weekend hours when applicable
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience with weekend availability
- Proficiency in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral American English dialect
- Ability to work independently in remote settings while maintaining team alignment
- Strong problem-solving abilities with attention to detail
- Valid Kansas City work authorization required