Job Description
Are you looking for a rewarding career opportunity that fits your schedule? Apex Logistics & Support is currently seeking a dedicated Weekend Customer Service Representative to join our growing team in Charlotte, North Carolina. We pride ourselves on delivering exceptional support and are looking for individuals who thrive in a fast-paced environment.
Why Join Us?
- Weekly Pay: Get paid every week for your hard work.
- Flexible Schedule: Enjoy your weekdays free while working the weekend.
- Growth Opportunities: Clear paths for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
If you are a problem-solver with a passion for helping others, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts.
- Resolve complex issues with empathy and efficiency to ensure customer satisfaction.
- Document customer interactions and update internal databases accurately.
- Collaborate with cross-functional teams to address recurring service challenges.
- Adhere to company policies and compliance standards during all operations.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or a related support role.
- Strong verbal and written communication skills.
- Ability to work flexible weekend schedules, including Saturdays and Sundays.
- Proficiency in Microsoft Office Suite and CRM software.
- Problem-solving mindset with a focus on client retention.