Job Description
Join PhillyCare Solutions as a Weekend Customer Service Representative and become the voice of our community! We're seeking compassionate professionals to deliver exceptional support to Philadelphia residents during weekend shifts. This role offers immediate start opportunities for individuals who thrive in fast-paced environments and want to make a tangible impact on local customer experiences. Enjoy competitive pay, comprehensive training, and a supportive team atmosphere while working flexible weekend hours. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet weekly performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in call center or retail setting
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office suite
- Exceptional verbal/written communication skills with clear Philadelphia-area dialect
- Ability to work independently in a remote environment with reliable internet
- Flexibility to work Saturdays and Sundays with rotating weekday availability
- Background check and drug screen required post-offer