Job Description
Join our dynamic team as a Weekend Customer Service Representative in Baltimore! We're seeking energetic professionals to deliver exceptional support during peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for career growth within our rapidly expanding organization. Participate in our upcoming hiring event for immediate consideration!
Why Work With Us?
- Comprehensive training program
- Performance-based incentives
- Health benefits eligibility (after 90 days)
- Employee referral bonuses
- Advancement pathways to leadership roles
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing issues, order discrepancies, and service complaints with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed KPIs including call resolution rate (90%+) and customer satisfaction scores
- Participate in bi-weekly weekend team training sessions
- Identify process improvement opportunities during low-traffic periods
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (8:00 AM - 8:00 PM)
- Basic knowledge of Microsoft Office Suite
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screening