Job Description
Join Nexus Solutions as a Weekend Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during weekend shifts in Raleigh. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while making a real impact on customer satisfaction. Perfect for students, parents, or anyone seeking weekend work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet weekly performance metrics including CSAT and resolution targets
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced weekend environment
- Strong problem-solving skills and patience during high-pressure situations
- Available Saturdays and Sundays (8 AM - 8 PM) with occasional holidays