Job Description
Join our award-winning customer service team and deliver exceptional experiences! We're seeking motivated Weekend Customer Service Representatives to support our growing client base in Indianapolis. This role offers competitive pay, comprehensive training, and opportunities for advancement—all with an immediate start date. Enjoy a dynamic environment where your problem-solving skills make a real difference.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications with empathy and professionalism
- Resolve inquiries regarding products, services, and billing using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to thrive in fast-paced weekend shifts (Sat/Sun 7am-7pm)
- High school diploma or equivalent; college degree preferred
- Positive attitude and commitment to customer-centric values