Job Description
Join our elite customer service team and transform weekend work into a rewarding career opportunity! Global Support Solutions is seeking passionate Weekend Customer Service Representatives in Baltimore, MD. Enjoy competitive pay, comprehensive training, and a supportive environment where your skills shine. This role offers weekend flexibility with daytime shifts, perfect for work-life balance. Be the voice of our brand and deliver exceptional experiences that drive customer loyalty.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently while maintaining quality standards
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Meet/exceed performance metrics including call resolution time and customer satisfaction scores
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with clear articulation and active listening
- Proficiency in multitasking and navigating multiple software systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Weekend availability (Saturday/Sunday shifts required)
- Ability to work independently with minimal supervision