Job Description
Join Urban Support Hub as a Weekend Customer Service Representative and become the voice of our Philadelphia community! We're seeking energetic professionals to deliver exceptional support during weekend shifts. Enjoy a competitive hourly rate, flexible scheduling, and immediate start opportunities. Perfect for students, parents, or career changers seeking weekend work-life balance. Grow your customer service skills while making meaningful connections with local clients. Apply today to start your rewarding career journey!
Responsibilities
- Deliver exceptional phone and digital customer support to Philadelphia-based clients
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with weekday teams to ensure seamless customer experiences
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify opportunities to improve local service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local business environments
- Strong verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts (Sat/Sun 8am-8pm)
- Philadelphia residency or deep regional knowledge required
- Flexible availability including holidays and peak seasons