Job Description
We are looking for a dedicated Customer Service Representative to join our expanding team. If you are based in Charlotte, NC or the Virginia area and are eager to launch a career with an immediate start date, this is the perfect opportunity for you.
As a vital part of our support network, you will interact with customers to resolve issues, process orders, and provide top-tier service. We offer a hybrid work environment for local Charlotte candidates and remote flexibility for qualified applicants.
What You Will Do:
- Manage high-volume customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer problems with a focus on satisfaction and retention.
- Process transactions and maintain accurate records of interactions.
- Identify opportunities to upsell products and services.
- Collaborate with internal teams to improve service protocols.
- Provide accurate information regarding products, services, and policies.
Requirements:
- High school diploma or GED.
- Previous customer service or call center experience is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and CRM software.
- Ability to work independently in a remote setting or commute to our Charlotte office.
- Reliable internet connection (for remote roles).
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer problems with a focus on satisfaction and retention.
- Process transactions and maintain accurate records of interactions.
- Identify opportunities to upsell products and services.
- Collaborate with internal teams to improve service protocols.
- Provide accurate information regarding products, services, and policies.
Qualifications
- High school diploma or GED.
- Previous customer service or call center experience is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and CRM software.
- Ability to work independently in a remote setting or commute to our Charlotte office.
- Reliable internet connection (for remote roles).