Job Description
Join Premier Support Solutions as a Weekend Customer Service Representative in Wichita, KS! We're seeking dedicated professionals to deliver exceptional support during our peak weekend hours. Enjoy comprehensive paid training, a supportive team environment, and competitive compensation while serving local customers. This role offers flexible weekend scheduling with opportunities for career advancement in our growing customer service division.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Meet weekly performance metrics for quality and resolution times
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and Microsoft Office
- Ability to work independently during weekend shifts
- Positive attitude and commitment to customer satisfaction