Job Description
Join our award-winning team as a Weekend Customer Service Representative and deliver exceptional experiences to our Boston-based clients! This hybrid role combines in-office support with remote flexibility, offering competitive pay and career growth. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Comprehensive training and career development
- Hyework model (office in Boston, remote options available)
- Health benefits and retirement plans
- Supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and product knowledge
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed KPIs including CSAT scores and resolution times
- Identify process improvement opportunities for customer journeys
- Maintain up-to-date knowledge of products/services
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM tools (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, weekend-focused schedules
- Problem-solving mindset with attention to detail
- Associate degree or equivalent combination of education/experience
- Authorized to work in the United States