Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay and flexible scheduling. As a key member of our Virginia-based support hub, you'll become the voice of our brand during high-traffic weekend hours. Enjoy our modern downtown Richmond office with free parking, performance bonuses, and opportunities for advancement into full-time roles. Perfect for students, parents, or anyone seeking weekend work-life balance!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, technical, and account issues with empathy and efficiency
- Document all interactions in Salesforce CRM with precision and detail
- Collaborate with weekend team to maintain 99% customer satisfaction targets
- Proactively identify upsell opportunities during customer interactions
- Adhere to strict HIPAA and PCI compliance standards
- Participate in weekend team huddles and training sessions
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Weekend availability required (Saturday/Sunday 8am-8pm)
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- High school diploma or equivalent required
- Spanish bilingualism strongly preferred