Job Description
Join our award-winning customer service team for a weekend shift opportunity in Denver! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This role offers competitive pay, flexible scheduling, and comprehensive training. Work in a dynamic environment with growth opportunities into leadership positions. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response time and resolution
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficient with Microsoft Office and CRM software
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and resilience under pressure