Job Description
Join our dynamic team as a Weekend Customer Service Representative at Cleveland Solutions Group! We're seeking passionate individuals to deliver exceptional support to our local community during weekend shifts. This role offers immediate start opportunities and the chance to make a real impact while enjoying competitive compensation and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chat inquiries with professionalism and empathy
- Resolve customer issues regarding products, services, and account inquiries
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently and manage time effectively
- Weekend availability (Saturday/Sunday shifts)
- Problem-solving mindset with attention to detail