Job Description
Join Tampa Bay Connect as a Weekend Customer Service Representative and become the voice of our community! We're seeking energetic professionals to deliver exceptional support during high-demand weekend hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our dynamic team. Our Tampa-based team thrives on creating positive customer experiences, and we're hosting a special hiring event to find the perfect addition to our weekend crew.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently while exceeding satisfaction targets
- Document interactions accurately in CRM systems for seamless team collaboration
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekend shift rotations and maintain high service standards
- Support special event operations during peak demand periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask effectively in fast-paced weekend settings
- Strong problem-solving abilities with attention to detail
- Flexibility to work rotating weekend shifts (Saturday/Sunday)
- Positive attitude and commitment to customer-centric values